Conflict Management
Suitable for middle management and/or executives who want to be equipped with essential skills in conflict resolution with assessments and tools.
Topics such as motives, overdone strengths, stress assessments, challenge mapping and steps to resolve conflicts with interactive tools to enhance communication will be covered through interactive workshops.
Learning Objectives
-
Identify the Core Issues
-
Acknowledge Filters in World View
-
Expand Dialogue Skills
-
Engage in Structured Dialogue
-
Commit to Accountability
If conflict resolution had a passport, it would map out a practical journey, not a one-off event. Skill-building in this area demands practice, reflection, tracking, and a sense of challenge. Each page on this path encourages you to confront your own obstacles, analyze stakeholder styles, anticipate difficult conversations, and record how you handle them as you progress.
Preparation and practice are key to success.
The training combines several core elements:
-
The 4R Principles: Recognition, Respect, Reconciliation, Resolve
-
The Challenge Map (inspired by Dr Basudar)
-
Dialect Styles: Result-driven, Relationship-driven, Rationale-driven approaches (Relationship Awareness Theory)
-
Dialogue Skills: Presence, Respect, Express, Suspend, Absorb (PRESA) (learnt from Potential Dialogue)
-
S.A.F.E. Steps: Share, Ask, Frame, Explore
Ready to build the skill and confidence to turn conflicts into collaboration?